Terms & Conditions

Detailed Description of Good and / or Services

Soundlab Inc is a business in the Automotive industry that markets a wide range of aftermarket car accessories, car audio, alloy mag wheels and replacement parts. By undertaking to purchase any product from Soundlab Inc the customer must abide by the terms and conditions listed herein.

Delivery policy

Subject to availability and receipt of payment, requests will be processed and shipped usually within 3 to 7 working days and delivery confirmed by way of booking [Number / Voucher / ID etc]. This time frame could change without notice, however should there be any unfortunate delays, you will be notified. Should a product be out of stock, you will be notified and offered a suitable replacement, an option to wait a few more days or a complete refund. Customers can opt to collect orders from any of our Durban stores. Collection can only be made during normal trading hours, once we have prepared your order.

Orders will only be processed once payment has cleared and reflects into our account. Once cleared and processed, will your order be ready to collect from our store or sent out via courier.

Return and Refunds Policy

The provision of goods and services by Soundlab Inc is subject to availability. In cases of refunds, Soundlab Inc will refund the client in full within 14 days. Please note that there is a credit refund process in order to for us to issue a refund. Please do not contact us frequently to speed up the refund policy as we have to follow procedure which could take up to 14 days. Cancellation of correctly supplied orders which will attract a 10% administration fee as well shipping costs to return the product/s.

Radio’s, Dvd Players & Amplifiers – These carry a supplier backed repair-warranty, Of 3 months, Equalizers & Crossovers carry a supplier back warranty of 3-months, while we do not swop out any faulty units, Soundlab Inc will send the unit to the specific manufacturer for a warranty claim, this normally takes approximately 10 to 21 working days. Speakers & Subwoofers DO NOT have any warranty, unless specifically stated on the product description. All Speakers & Subwoofers are tested instore before they leave our physical store or are shipped out for online customers. All Audio items must be installed/fitted by a RMI /BESA  accredited fitment centre. Approved/accredited fitment receipt are required for warranty claims. Failure to comply with this will void all warranties on such products.

Soundlab Inc undertakes to supply all products in good faith. If a product is sold and it is not suitable or incorrect for the vehicle intended, we will gladly refund and or return the product in question. However, correctly supplied products will incur a 10% service fee should the product be returned for whatever reason. All correctly supplied products returned for refunds, must be received by us in the original condition together with the original packaging that it was supplied as well as proof of purchase. Further, all courier/shipping charges for returns on correctly supplied products will be carried by the buyer. Soundlab Inc will not be liable for any courier costs as a result of returns on correctly supplied products.

For In-store purchases, it is mandatory for all goods to be checked by the customer BEFORE leaving the store as we will not held responsible for any claims on goods that have been checked / tested after it has left the store. Responsibility of ALL products pass onto the customer once it leaves our store.

Return Policy

All products deemed to be incorrect have a 7 day money back guarantee – provided that:

  • The product has not been used in any way,
  • Is in its original condition and packaging
  • Original proof of payment/ invoice is furnished
  • Goods correctly supplied and returned after this period are subject to a 10% handling fee.
  • Electrical products will not be refunded or swopped out.

Customer Privacy Policy

Soundlab Inc shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

Payment Options Accepted

Payment may be made via credit cards or by instant EFT to the Soundlab Inc bank account, the details of which will be provided on request. NOTE: Prices on ONLINE deals may vary from our physical store prices.

Credit Card Acquiring and Security

Customer Details Separate from Card Details

Customer details will be stored by Soundlab Inc separately from card details which are entered by the client. All information is strictly confidential and will be protected.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility

Soundlab Inc takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Variation

Soundlab Inc may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by BATAVIA TRADING 5CC T, a close corporation based in South Africa trading as Soundlab Inc and with registration number CK2004/043204/23

Export Restriction

The offering on this website is available to South African residents/clients only.

Soundlab Inc contact details

Telephonic Support: 031 401 4889 | Email Support: support@soundlab.co.za